1. Agreement and eligibility
By using this storefront, submitting a quote request, approving a proof, or placing an order, you agree to these terms and the policies linked from our Legal & Policies page. You must be legally able to enter into the transaction and authorized to act for any business or organization named in the order.
2. Orders, pricing, and payment
Product prices depend on the selected quantity, size, material, finishing, turnaround, artwork service, shipping method, and other configuration details. Starting prices are not quotes for every configuration. The server recalculates pricing before opening Stripe Checkout, and the final amount is displayed before payment.
Orders are not accepted for production until payment succeeds and required artwork and approvals are complete. We may correct a clear pricing, configuration, or availability error and will contact you if a material change requires approval. Applicable shipping and tax are shown at checkout when available.
3. Customer artwork, ownership, and license
You retain ownership of content and artwork you lawfully own. By uploading or providing material, you grant Pack Print Mail and the production providers involved in your order a limited, nonexclusive license to receive, store, review, adjust as authorized, reproduce, and transmit that material as needed to quote, proof, manufacture, deliver, support, or remake the order.
You represent that you have all rights, permissions, releases, and licenses necessary for the submitted names, logos, photographs, designs, trademarks, and other content. You are responsible for claims arising from material you are not authorized to use.
4. Prohibited content
You may not submit material that is unlawful, infringing, fraudulent, threatening, exploitative, or intended to facilitate illegal activity. We may refuse, pause, or cancel a project when we reasonably believe the content or requested use violates law, third-party rights, these terms, or the safety of our staff or providers.
5. Proof approval and artwork responsibility
When a proof is provided, you must carefully review spelling, dates, phone numbers, addresses, dimensions, orientation, folds, cut lines, colors, image quality, and all other visible content. Approval authorizes production. Changes requested after approval may require a new order, additional charges, or a revised schedule.
You are responsible for errors present in customer-supplied print-ready artwork or visible in an approved proof. Our review may identify common production concerns, but it is not a guarantee that every content, design, resolution, licensing, or technical issue will be detected.
6. Commercial-printing tolerances
Commercial printing naturally involves reasonable variation. Screen previews are not exact color proofs, and printed color can vary with color mode, stock, coating, ink, equipment, and production run. Reasonable variations may also occur in cutting, folding, placement, registration, finishing, dimensions, material appearance, and quantity.
A result within reasonable commercial-printing tolerances is not a defect solely because it differs slightly from a monitor display, prior run, sample, or nominal measurement.
7. Production, shipping, and pickup
Production begins after payment, artwork readiness, and any required proof approval. Production estimates and carrier transit estimates are separate and are not guaranteed delivery dates. Shipping rates, tracking, carrier handling, and pickup details are governed by our Shipping & Pickup Policy.
8. Returns, cancellations, and remedies
Custom products generally cannot be returned for a change of mind after production starts. Cancellation, quality claims, reprints, replacements, and refunds are governed by our Return & Refund Policy, including the requirement to report damaged, defective, or materially incorrect orders within seven calendar days.
9. Design assistance and templates
Design assistance starts at the displayed price and may vary with complexity, revision scope, number of concepts, supplied assets, and requested deliverables. We confirm additional scope before proceeding. Proof approval is required before designed artwork moves to print.
Your supplied content remains yours. Unless otherwise agreed in writing, Pack Print Mail retains ownership of its preexisting templates, reusable layouts, production methods, tools, and know-how. After full payment, you may use the approved final customer-specific design for its intended business purpose, subject to any third-party font, stock, or asset restrictions.
10. Production partners
Pack Print Mail may use qualified third-party production providers, including connected trade-printing partners, to price, manufacture, or ship an order. The provider may receive the specifications, artwork, contact details, and delivery information reasonably required to fulfill the order. Pack Print Mail remains your point of contact for the storefront order.
11. Site and intellectual property
The storefront, Pack Print Mail branding, product descriptions, original graphics, templates, software, and site content are owned by Pack Print Mail or its licensors and are protected by applicable intellectual-property laws. These terms do not transfer ownership of those materials.
12. Limitation of liability
To the fullest extent permitted by law, Pack Print Mail is not liable for indirect, incidental, special, exemplary, or consequential losses, including lost profits, lost opportunities, or event costs arising from an order, delay, carrier issue, or use of the storefront. Our aggregate liability for a claim relating to an affected order will not exceed the amount paid to Pack Print Mail for that order.
Nothing in these terms excludes liability that cannot lawfully be excluded or limits any remedy that applicable law requires us to provide.
13. Texas law
These terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any permitted court proceeding relating to these terms or an order will be brought in a court of competent jurisdiction serving Ellis County, Texas, unless applicable law requires another venue.
14. Contact and changes
We may update these terms by posting a revised version with a new effective date. Questions may be sent to info@packprintmail.com or directed to the contact information on our Contact page.